We stand behind the quality of our products and the importance of long-term monitoring. We are firmly committed to sustainable product innovation and are continuously improving our products to align with this value. Reliability is a core component of Airthings product design, keeping you informed of what’s in your air, so you and your family can breathe better and live better for years to come.
To register for the warranty, please follow this link.
Am I eligible for the extended 5-year warranty?
Only Airthings consumer products purchased from Airthings.com or our Authorized retailers/resellers are eligible for the extended warranty. Devices purchased from the official Airthings Amazon page are also eligible for the extended warranty.
Renew air purifier is not eligible for the 5-year warranty (standard warranty still applies).
Remember that the warranty only covers products PURCHASED FROM AN AUTHORIZED SELLER, and therefore does not apply to second hand, or unauthorized third party sellers For a list of authorized resellers, visit https://www.airthings.com/for-home/store-locations.
Troubleshooting Registration Issues
If you encounter issues while registering your device, consider the following steps:
Adjust Cookie Settings: Open the site’s cookie settings and select “Accept All.”
Switch Browsers: If the form fails to submit in one browser, try another (e.g., Chrome to Firefox).
Verify Eligibility: Ensure your device meets the eligibility requirements, including purchase from an authorized reseller and registration within the allowed timeframe.
Verification of Warranty Registration
Confirmation Email: After registration, you should receive a confirmation email with a Warranty ID. If you do not receive this, check whether you were shown a Warranty ID on the registration page.
Warranty Coverage: Successfully registered devices are covered by the 5-year extended warranty. Keep your Warranty ID for future claims.
What are the conditions of the warranty?
Registration of your Airthings product must occur within 30 days from the time of purchase in order to be eligible for the 5-year extension. The extended warranty will increase your standard warranty to 5 years from the time of purchase.
How can I make a warranty claim?
Get in touch with our Customer Service team to make a claim.
Exceptions and Special Cases
Missed Registration Deadline: If you miss the 3-day registration window, your device will still be covered by the standard warranty. In some cases, manual registration may be possible if you provide proof of purchase and the device serial number.
Registration After 45 Days: Registration is generally not accepted after 45 days from the purchase date.
Replacement Devices: Replacement devices inherit the remaining warranty period from the original purchase and do not require separate registration.
What if I have multiple products?
You can register all your products in a single session by using the "Add Another Device" button on the registration form above.
Do I need to upload a copy of my receipt?
Yes, you need to upload a receipt at the time of registration, this will make it easier to process a claim.