How to enable the Hub functionality on your View monitor
First, ensure you have the latest version of the Airthings App📱 (check the App/Play store).
To enable the Hub functionality on your View, you must have View powered with the USB-C cable at all times, otherwise, this feature cannot be used.
When you plug in your View monitor, you will see the screen appear “Hub Mode ON” this can take up to 30 seconds.
To learn more about View monitor connection via USB cable read here.
With your Bluetooth Wave monitor, ensure that it is showing on your Airthings app under the tab Devices
How do I connect my other Airthings monitors?
The steps below are for connecting your Airthings Wave Plus, Wave Mini, and Wave Radon 2nd Generation.
Step 1. Open the Airthings App and select the Settings tab at the bottom of your screen
Step 2. Under the Your Airthings System section, select "Devices"
Step 3. Select the monitor you would like to configure
In this example, we will be pairing a Wave Mini monitor with a View Plus.
Step 4. Under the monitor's Device Settings, select Connectivity
Step 5. From here, follow the in-app instruction of connecting your monitor
Step 6. Remove and re-insert your batteries on the monitor
In this case, remove the backplate of the Wave Mini and re-insert the batteries, then proceed by selecting the yellow button.
Step 7. A message will say "Configuring for SmartLink" under Connectivity section in Device Settings
⚠️ IMPORTANT
It can take up to 90 minutes before the connection is established. Please fully close out of the app and check back after 15 minutes to see if the connection is established.
Step 8. Success! The monitor is now connected.
Troubleshooting // FAQs
Can I use the Hub functionality on batteries alone?
Unfortunately not, the View as Hub feature must be plugged in at all times, the power consumption would be too high on batteries and have them drain quickly.
The Hub icon is not showing in the app under the View monitor, what can I do?
If the Hub icon is not showing in the app or on the monitor.
View is connected by the USB-C cable (make sure that there is also nothing wrong with the cable such as a tear).
Try closing out the app and reopening the app (It can take up to 15 minutes for this feature to be enabled)
Why is it taking so long for my Wave monitor to show as connected?
The Smartlink connection can take up to 90 minutes to establish a connection.
It is recommended to check back in 15 minutes to see if the connection has been established.
How frequently will my other Airthings monitors sync?
Depending on the product the sensors will update at different intervals:
Wave Plus:
Radon once an hour as part of the rolling 24-hour average
Temperature, Humidity, VOC, CO2, Air Pressure will all be updated every 5 minutes to the cloud
Wave Radon:
Radon continues to be measured once an hour as part of the rolling 24-hour average
Temperature and Humidity every 5 minutes to the cloud
Wave Mini
Temperature, Humidity, VOCs will all be updated every 5 minutes to the cloud
Mold risk is updated hourly as part of the rolling 48-hour measurement.
How many Airthings devices can I connect to my View using the Hub feature?
You can connect up to 10 Bluetooth Airthings monitors such as Wave Mini, Wave Plus, and more.
Can I connect my View to another View as a Hub?
No, this is not possible as View monitors are connected via Wifi and already online.
Can I connect my View to an Airthings Hub?
No, a View monitor cannot link to an Airthings Hub, it uses the built-in Wifi connectivity to stay connected.
What happens if I unplug my View?
If you have no other monitors connected to your View nothing will change with the exception of the sampling intervals and you will not see the Hub icon anymore.
Those who have other products connected to the View as Hub, they will search for the View as a Hub and try to reconnect.
You must plug in your View again to keep the connection with your View, otherwise, this can cause the batteries to deplete on your other Wave products quickly while they retry to establish a connection.