If you are experiencing syncing or connectivity issues with your Wave Radon, Wave Plus, Wave Mini, or Wave Enhance (and do not own a Hub), you can follow these instructions which can solve the issue or help to identify where the problem lies.
For Wave Enhance ensure you are on the Airthings app 6.0.0 version in the app stores.
For any Android Syncing issues May 2024: Airthings app: Unable to Bluetooth sync monitor with Airthings app (Android)
💡 Before following the troubleshooting guide below
Is your device secondhand or approx. 1 year old? You may need to change the batteries, especially when performing a Firmware update. We always recommend using a good brand of alkaline (non-rechargeable) batteries when doing a replacement.
Try to sync after each step. By syncing, we mean try to initiate syncing with your Airthings monitor with the app by pulling down on the Airthings app screen under the Devices tab (there should be a spinning wheel during this time).
If at any point during this troubleshooting, the monitor seems to operate properly stop and wait 🚀! We recommend checking again in 24 hours to see if any additional issues persist.
Troubleshooting Steps
Ensure you are using the right app and that your app is up to date (Check the Apple App or Play Store)
Remove the app from your task manager (apps running in the background). iPhone X or newer- hold the bottom of the screen and slowly move it upwards to get a cascade view of the apps and swipe Airthings app up to end the process. iPhone 8 and older- double press "home" button and swipe up the Airthings app.
Android- press the "|||" icon and swipe up the Airthings app.
Ensure your Bluetooth is enabled
Be within close Bluetooth range of the device
Turn off your Bluetooth, and turn it on again.
Turning off/on the Bluetooth MUST be done through Settings (not the pull-down menu). Go to Settings ➡ Bluetooth ➡ On/Off toggle.Ensure you have internet access (on your phone/tablet).
Ensure your GPS/location is on (required for Android users)
Try placing your phone on Airplane mode for several seconds, then take it off and try to sync again (pull down on screen in Devices tab)
Restart your app.
Log out and log in to your app again.
Restart your phone.
Delete your app and reinstall the app again from the App Store/Play Store
🛠️ IMPORTANT
The following steps may cause data loss if you have been unable to sync at all with the previous steps. Removing the batteries will cause data loss of the data that has not been synced. You can see all past data measurements in the web dashboard here.
Take out the batteries of the device and wait 30 minutes. After 30 minutes, reinsert the batteries. Now, you will have to wait for 1 hour before new measurements become visible again.
Warning! Unpairing from your monitor and pairing again will cause a new measurement segment to start. Do not use this as a troubleshooting step unless you are happy to start a new measurement segment and the other troubleshooting steps are exhausted.
Go to Settings > Devices > Select your monitor > Scroll to the bottom of the screen and select Unpair.
Then repair your monitor by clicking the plus sign +, and Add Device from the main screen.
Are you experiencing an "Unable to update firmware" message?
Please change the batteries on the monitor and ensure you are in Bluetooth range. If these steps do not get the firmware to update, please reach out to us.
If you encounter an issue with one of our products or have a question or feedback, let us know, we are happy to help! Contact us using any of the options below:
Start chatting with us in the app (open the menu -> click "Support" -> select "Chat with us")
Click the chat icon in the bottom right-hand corner of this page to start chatting with our support team :)
Or email us at support@airthings.com