Curious about how the WiFi connectivity works or experiencing some connectivity issues? Check out the information below and if you have any further questions, please reach out to our support team.
Before attempting the troubleshooting tips below, please ensure the following:
Make sure you have the latest version of Airthings App from the App/Play Store.
Ensure your Renew device is within range of your router.
Ensure your router has a current connection to the internet.
Ensure your router is set up for 2.4 GHz. (Most routers support both 2.4 GHz and 5 GHz, so you can either have both enabled or only the 2.4 GHz.)
First troubleshooting steps
Try to change your Wifi in the app for the Renew air purifier
Pull out the power cord to power cycle the device.
Restart your router, and try to see if the connection reestablishes with Renew after this action is completed.
Wifi connection light (LED) is blinking on the purifier:
Make sure that your DNS servers are functional, alternatively, change to a static DNS server in your router settings, you can e.g use the public DNS servers from Google (8.8.8.8 and 8.8.4.4).
Ensure that there are no firewalls or similar securities on the router, blocking Renew from accessing the following domains:
When searching for WiFi networks in the app, I’m unable to see my WiFi:
Try manually adding the network by typing in the SSID in the app
If these steps don't help, please contact us with the serial number of your View monitor along with any photos or screenshots of any error messages encountered and we'll help you get up and running!