If you are having trouble logging into the Airthings app due to errors or if you have logged in and do not see your devices, please follow the steps below to troubleshoot.
Basic Technical Troubleshooting
Ensure Latest App Version: Confirm that you have the latest app version by checking the App Store (iOS) or Google Play (Android) for updates.
Reinstall the App: Delete and reinstall the Airthings app to make sure you have a clean, updated version.
Restart Your Device: Turn off your phone and switch it back on to address potential device memory or hardware issues.
Wait and Retry: If the issue persists, it might be a temporary server or connectivity problem. Retry after some time.
If you have the Wave Gen 1/Airthings Wave app, please go to Menu in the top corner and click "Account"
View the email used on this app. This is the email associated with your Airthings Account which should be used to log into the new Airthings app.
Next, please go to the new Airthings app, select "Log In".
Enter in the correct email and password. **If you do not enter the correct email then there will be no error message that shows.
⚠️ If you forgot your password with your email, please click "Forgot your password?".
If you entered in the wrong email, you will not receive a confirmation message.
If you entered in the correct email for your account, a confirmation message will be sent. Please make sure to check your spam folder as well.
Then you should be able to reset and log into the app and see your devices.
If you do not have the Wave Gen 1 app, we can also assist with finding the email associated with your account if you can provide us with the serial number of your Airthings monitor.
If you experience any additional issues with logging in, please contact us at support@airthings.com. When reaching out, include details such as the error message, the type of device you're using, and the troubleshooting steps you've already tried.