Do you have trouble logging into the Airthings app due to errors?
Do you have logged in and do not see your devices?
Maybe you have used the wrong email address to log in?
Basic Technical Troubleshooting
Ensure Latest App Version: Confirm that you have the latest app version by checking the App Store (iOS) or Google Play (Android) for updates.
Reinstall the App: Delete and reinstall the Airthings app to make sure you have a clean, updated version.
Restart Your Device: Turn off your phone and switch it back on to address potential device memory or hardware issues.
⚠️ clicked "Forgot your password?" but did not get any confirmation email?
Check your spam folder
If you entered in the wrong email, you will NOT receive a confirmation message. This is for cybersecurity reasons where hackers try series of random email addresses until they find a valid one
Then you should be able to reset and log into the app and see your devices.
If you experience any additional issues with logging in, please contact us at support@airthings.com. When reaching out, include details such as the error message, the type of device you're using, and the troubleshooting steps you've already tried.