Curious about how the WiFi connectivity works or experiencing some connectivity issues? Check out the information below and if you have any further questions, please reach out to our support team.
Before attempting the troubleshooting tips below, please ensure the following:
Make sure you have the latest version of Airthings App from the App/Play Store.
Ensure your View device is within range of your router.
Ensure your router has a current connection to the internet.
Ensure your router is set up for 2.4 GHz. (Most routers support both 2.4 GHz and 5 GHz, so you can either have both enabled or only the 2.4 GHz.)
I’m seeing “no internet connection” messages on the display:
Make sure that your primary DNS server is functional, as the View is unable to utilize the secondary DNS server. Alternatively, change to a static DNS server in your router settings, you can e.g use the public DNS servers from Google (8.8.8.8 and 8.8.4.4)
Ensure that there are no firewalls or similar securities on the router, blocking View Plus from accessing the following domains:
pool.ntp.org:123
chunks.memfault.com : 443
Power off your router, and power it on again.
When searching for WiFi networks in the app, I’m unable to see my WiFi:
Try manually adding the network by typing in the SSID
Nothing of the above fits my description or it didn’t help?
IMPORTANT - Completing the steps below will cause your current measurement segment to end and you will begin a new measurement segment. You will only be able to see the past measurements in the web dashboard.
If the device is paired to your account, unpair the device from your account.
Reboot the device by taking the top two batteries out, and wait 10 seconds before re-inserting.
Pair the device with the app.
If these steps don't help, please contact us with the serial number of your View monitor along with any photos or screenshots of any error messages encountered and we'll help you get up and running!