Curious about how the WiFi connectivity works or experiencing some connectivity issues? Check out the information below and if you have any further questions, please reach out to our support team.
Before attempting the troubleshooting tips below, please ensure the following:
Make sure you have the latest version of Airthings App from the App/Play Store.
Ensure your View device is within range of your router.
Ensure your router has a current connection to the internet.
Ensure your router is set up for 2.4 GHz. (Most routers support both 2.4 GHz and 5 GHz, so you can either have both enabled or only the 2.4 GHz.)
First troubleshooting steps
Try to change your Wifi in the app for the View monitor
Pull out the two top batteries and USB-C and reinsert them to power cycle the device.
Restart your router, and try to see if the connection reestablishes with View monitor after this action is completed.
I’m seeing “no internet connection” messages on the display:
Make sure that your primary DNS server is functional, as the View is unable to utilize the secondary DNS server. Alternatively, change to a static DNS server in your router settings, you can e.g use the public DNS servers from Google (8.8.8.8 and 8.8.4.4)
Ensure that there are no firewalls or similar securities on the router, blocking View Plus from accessing the following domains:
pool.ntp.org:123
chunks.memfault.com : 443
When searching for WiFi networks in the app, I’m unable to see my WiFi:
Try manually adding the network by typing in the SSID in the app
Routers with known connectivity difficulties with View series:
Ubiquity routers have shown difficulty with View monitors and connectivity.
If you have a Ubiquity router, it is recommended to use an alternate router if available for your monitor.
It is also recommended to try to lock the View monitor to a specific AP. This can be completed in the UniFi web UI by selecting the Client > Settings > Lock to Access Point.
Will my View work on a mobile hotspot?
View monitors will not work over a mobile hotspot.
If these steps don't help, please contact us with the serial number of your View monitor along with any photos or screenshots of any error messages encountered and we'll help you get up and running!