Curious about how the WiFi connectivity works or experiencing some connectivity issues? Check out the information below and if you have any further questions, please reach out to our support team.
If you are experiencing connectivity issues, try these steps first:
Make sure you have the latest version of Airthings App from the App/Play Store.
Ensure your router is set up for 2.4 GHz. View monitors require WiFi 2.4 GHz and 802.11b/g/n for a successful WiFi connection. The majority of routers will support 2.4 GHz, or both 2.4 GHz and 5GHz.
Have you changed any of your DNS settings? If you have not changed your DNS settings on purpose, this is likely not an issue. If you have, you may be preventing View from connecting to your network.
Is your View within range of your router?
Power off your router, and power it on again.
Ensure your View is connected to the primary DNS server, it will not work on secondary.
If you have ensured the points above are OK, try taking out at least 4 x batteries from the View and then reinsert. Wait approx. 10 minutes.
In rare cases where the above troubleshooting doesn't help:
Press "Try again" in the app where you receive an error that the device is unable to connect to the WiFi. The reason for that is that there is Bluetooth failure during communication.
"Choose a different WiFi" and add the same again, double-check that the password is correct.
IMPORTANT - after factory reset
If you have factory reset your View monitor, the monitor has deleted the WiFi profiles and Bluetooth bond. Therefore, it is necessary to unpair your monitor from your account in the app and forget/unpair the View in your phone's Bluetooth settings before trying to re-connect to your View in the app again. Once you have done this, you will be able to "Change WiFi" in the app or pair with your monitor again.
If these steps don't help, please contact us with the serial number of your View monitor along with any photos or screenshots of any error messages encountered and we'll help you get up and running!