If your View monitor is showing "No Internet Connection" after being connected to the app, these steps can help identify what could be happening with your connection.
Before attempting the troubleshooting tips below, please ensure the following:
Make sure you have the latest version of Airthings App from the App/Play Store.
Ensure your View device is within range of your router.
Ensure your router has a current connection to the internet.
Ensure your router is set up for 2.4 GHz. (Most routers support both 2.4 GHz and 5 GHz, so you can either have both enabled or only the 2.4 GHz.)
First troubleshooting steps
Try to change your Wifi in the app for the View monitor. For example, if there is a 2.4 GHz versus 5 GHz. Be sure to choose the 2.4Ghz.
Restart your router, and try to see if the connection reestablishes with View monitor after this action is completed.
Pull out the two top batteries and USB-C cable and reinsert them to power cycle the monitor.
I’m seeing “no internet connection” messages on the display:
Make sure that your primary DNS server is functional, as the View is unable to utilize the secondary DNS server. Alternatively, change to a static DNS server in your router settings, you can e.g use the public DNS servers from Google (8.8.8.8 and 8.8.4.4)
Ensure that there are no firewalls or similar securities on the router, blocking View Plus from accessing the following domains:
pool.ntp.org:123
chunks.memfault.com : 443
If you are experiencing the "No Internet Connection" message still, please visit this page here for more information.