Q: I am having issues connecting my monitors to the Airthings Hub, what should I do?
the Hub is compatible with the Wave Radon, Wave Plus, Wave Mini, Wave Enhance and Corentium Home 2
Ensure both your monitor and Airthings Hub are in your account before configuring the monitor to SmartLink connectivity.
Ensure your monitor and Airthings Hub are located under the same "Home" in the app. If they are not under the same "Home", unpair your Airthings Hub and re-pair it to the same "Home" your monitor is in.
Follow the guide Airthings app: how do I add or change my home?
Bluetooth must be enabled on your smartphone.
For Android, GPS location must be enabled for Bluetooth low energy to function properly. If it is already enabled, try activating Airplane mode for a few seconds and taking it off again.
You may not be close enough to the monitor or there may be wireless interference. Keep your phone less than 1m / 3ft away from the monitor and search for the device again.
If the monitor was already connected to an Airthings Hub, Bluetooth will not turn back on again.
Exit the “+ Add Device” screen and try to add the device again.