Having issues connecting your devices to the Hub? Check out our troubleshooting steps below 😊

  1. Bluetooth must be enabled on your smartphone. For Android, GPS location must be enabled for Bluetooth low energy to function properly. If it already enabled, try activating flight mode for a few seconds and taking it off again.
  2. You may not be close enough to the Wave device or there may be wireless interference. Keep your phone less than 1m / 3ft away from the Wave device and search for device again.
  3. If the device was already connected to a Hub, Bluetooth will not turn back on again.
  4. Exit the “Link device” screen and re-enter to make a fresh try

If you are still encountering issues, please reach out to our support team!

You can chat with us through the app (see "Support") or click on the Chat icon of our website in the bottom right corner of the screen.

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