Here are some steps to try:
Close the app on your phone/tablet
Turn off and turn back on the phone/tablet
Press and hold the round button on the side of the unit for 5 seconds. It will flash and should then connect to your device. Still no luck? Try:
Remove the batteries for 30 to 60 min. Still no luck? Try:
Connect the Pro to the CRA software to verify the error code.
If the steps above do not work, please contact our support team and submit a request. We will contact you as soon as possible.