Here are some steps to try:

  1. Close the app on your phone/tablet
  2. Turn off and turn back on the phone/tablet
  3. Press and hold the round button on the side of the unit for 5 seconds. It will flash and should then connect to your device. Still no luck? Try:
  4. Remove the batteries for 30 to 60 min. Still no luck? Try:
  5. Connect the Pro to the CRA software to verify the error code.

If the steps above do not work, please contact our support team and submit a request. We will contact you as soon as possible.

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