In general, we fix or replace devices with factory errors that are noticed and reported without undue delay within the first 12 months after delivery.

If you have any issues with your instrument, please get in touch with us: we are happy to help! You can contact us on Intercom using by clicking the blue widget at the bottom right and of the web browser or email us at Please make sure to let us know the serial number of your device, located on the back of your Plus instrument.

You can always read our updated Warranty here.

Did this answer your question?