In general, we fix or replace devices with factory errors that are noticed and reported without undue delay within the first 12 months after delivery.
Customers in EU enjoy a 2-year legal guarantee at no cost, regardless whether the instrument is bought online or in a shop.
If you have any issues with your instrument, please get in touch with us: we are happy to help! You can contact us here. Please make sure to let us know the serial number of your device, located on the back of your Plus instrument.
You can always read our updated Warranty here.