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Airthings App: I don't see my device

Updated over 3 months ago

Can’t find your monitor when attempting to pair it to your Airthings app? 🔍 No worries, we’re here to help.

Before trying the troubleshooting steps - is your device secondhand or approx. 1 year old? You may need to change the batteries. We always recommend using a good brand of alkaline (non-rechargeable) batteries when doing a replacement. 🔋

View devices

Try to wave over the device or re-insert the top 2 batteries to reboot it. The device should now be visible when you search.

Wave devices

Try to wave over the device or touch front button (Wave Enhance) to see if the light ring glows. If it does glow, try to take out then re-insert the batteries to reboot it. The device should now be visible when you search.

Airthings Hub

Take out the Ethernet and power supply cables, and then plug in only the power cable. The Hub should be visible when you search again. When you have added the Hub successfully, insert the Ethernet cable again.

Renew

Take out the power cable at the bottom of the purifier. Re-insert the power cable and plug again into the wall. Select the power button.

Tried the steps above and that didn't resolve the issue?

Below are additional troubleshooting steps. Please try to search for your monitor after each step.

  1. Ensure your app is up to date (Check the App or Play Store).

  2. Ensure your Bluetooth is enabled.

  3. Be within Bluetooth range of the device (you should be close to the monitor for the initial search).

  4. Turn off your Bluetooth, and turn it on again. Turning off/on the Bluetooth MUST be done through Settings (not the pull-down menu). Go to Settings ➡ Bluetooth ➡ On/Off toggle.

  5. Ensure you have internet access (on your phone/tablet).

  6. Ensure your GPS/location is on (required for Android users)

  7. Try placing your phone on Airplane mode for several seconds, then take it off and try to sync again.

  8. Restart your app.

  9. Log out and log in to your app again.

  10. Restart your phone.

  11. Delete your app and reinstall the app again from the iTunes/ Play Store.

  12. Take out the batteries of the device and wait 30 minutes. After 30 minutes, reinsert the batteries (Removing the batteries may cause data loss of the data that has not been synced. Please contact our Support team if you have concerns).

If your app still can't find the device after trying the steps above, contact us using any of the options below:

  • Chat with us in the app (open Settings -> scroll down to support -> select "Contact")

  • Click the chat icon in the bottom right-hand corner of the Airthings website

  • Email us at support@airthings.com

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