Curious about how the WiFi connectivity works or experiencing some connectivity issues? Check out the information below and if you have any further questions, please reach out to our support team.
View Plus requires WiFi 2.4 GHz and 802.11b/g/n for a successful WiFi connection. The majority of routers will support 2.4 GHz, or both 2.4 GHz and 5GHz.
If you are experiencing connectivity issues, try these steps first:
Ensure your router is set up for 2.4 GHz
Have you changed any of your DNS settings? If you have not changed your DNS settings on purpose, this is likely not an issue. If you have, you may be preventing View Plus from connecting to your network.
Is your View Plus within range of your router?
Power off your router, and power it on again.
If you have ensured the points above are OK, try taking out at least 4 x batteries from the View Plus and then reinsert. Wait approx. 10 minutes.
If these steps don't help, please contact us with the serial number of your View Plus along with any photos or screenshots of any error messages encountered and we'll help you get up and running!