As of April 2024 - Before getting started, ensure you are using the right Airthings app today for your products by reading this article here.
You will be prompted to add a Security ID code when adding your Wave device to your Airthings account.
This is an added security feature used to confirm that the Wave/Wave Plus/Wave Mini that you are trying to add to your account is actually in your possession, and not your neighbors for example. 😀
Where is the ID code found? (Wave Devices)
The ID code is the security code on the back of your Wave just under the serial number. Simply remove the magnetic backplate of your Wave to locate this ID-code:
If you have any trouble reading your ID code or if it is ineligible, please take a photo of the monitor showing the serial number and start a chat with us on support in the Wave Gen 1 App (Menu -> Support -> Chat with us) and our support team can assist you further!