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Hub: I can’t find my Hub when adding it, what should I do?
Hub: I can’t find my Hub when adding it, what should I do?
Updated over a week ago

Here are some tips to get your Hub up and running if you can't find it when adding 😊:

  1. Bluetooth must be enabled on your smartphone. For Android, GPS location must be enabled for Bluetooth low energy to function properly.

  2. You may not be close enough to the Hub or there may be wireless interference. Keep your phone less than 1m / 3 ft away from the Hub and search for Hub again.

  3. The Hub may be already registered to another account. Therefore, it does not advertise its existence. Disconnect power and Ethernet cables from Hub, then connect only power cable and search for Hub again. When Hub is added, connect Ethernet cable again.

  4. Exit the “Add device” screen and re-enter to make a fresh try

If these steps don't work for you, please contact support and we'll be happy to help!

You can Chat with us through Support > Chat with us on the app or click on the Chat icon in the bottom right corner of the screen on our website!

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