If you are experiencing syncing or connectivity issues with your Wave/ Wave Plus or Wave Mini (and do not own a Hub), you can follow these instructions which can solve the issue or help to identify where the problem lies.
Before following the troubleshooting guide below: Is your device secondhand or approx. 1 year old? You may need to change the batteries, especially when performing a Firmware update. We always recommend using a good brand of alkaline (non-rechargeable) batteries when doing a replacement.
Try to sync after each step. By syncing, we mean try to initiate syncing with your Airthings device with the app, by selecting the device and refreshing, or prompting the "sync now" option. If at any point during this troubleshooting the device seems to operate properly, stop! Then tell us after which step it started working.
Here it goes:
Restart your phone (sometime this is the only issue)
Delete the app from your phone and install it again from your app store. This will ensure your app is up to date
Before starting the App:
Ensure your Bluetooth is enabled
Be within Bluetooth range of the device
Ensure you have internet access (on your phone/tablet).
Ensure your GPS/location is on (required for Android users)
Take out the batteries of the device and wait for at least 5 minutes before reinserting them. The light ring should turn on. If not, change the batteries.
Start your app.
Log out and log in to your app again.