How do I contact support

Instructions on how to connect with the customer success team with your questions and feedback.

Updated over a week ago

Our current schedule is Monday-Friday from 6 am until 12 am UTC. This means we currently cover 18 hours every day, for 5 days a week.

If you are not familiar with timezones, this is what our schedule looks like in your area:

  • 11 pm - 5 pm (+1) Pacific Time (Los Angeles, Seattle, Vancouver)

  • 1 am - 7 pm Central Time (Chicago, Minneapolis, Texas)

  • 2 am - 8 pm Eastern Time (New York, Washington DC, Toronto, Miami)

  • 7 am - 1 am (+1) GMT+1 (London, Dublin)

  • 8 am - 2 am (+1) CEST (Berlin, Copenhagen, Stockholm, Paris)

  • 2 pm - 8 am (+1) GMT+8 (Hong Kong, Singapore)

If you are in need of a time zone converter, here is a link to help.

There are different ways to get in touch with us. The easiest way is to use the chat widget.

💬 Chat

You can chat with us by clicking on the chat widget located on every page of

If an agent is immediately available to chat, you can simply ask your question or leave your feedback. If no one is available, you can leave your message and email address and we will get back to you within 24-72 hours.

📱Airthings app

In your Airthings app, select "Settings" on the bottom right corner and then select "Contact" under the Support section.

💌 Email


Prefer the old-fashioned way? You can always send an email to

For commercial sales inquiries or questions in regards to our affiliate program send us an email by clicking below. 

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