This error is usually because your email did not fit the particular e-mail pattern check of the mobile application.

Please check that you

  • Did not add a space at the end of your email address by accident.
  • Did not add a space before your email address by accident.
  • Did not write a full stop at the end of your email address.
  • Remembered .com at the end of your email address.
  • Remembered the @ in your email address.

If you still get the error message, please send us a request and we'll be in touch.

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